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Contact Center Workforce Management Training Courses


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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
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Artificial Intelligence in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
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Workforce Management Bootcamp

A comprehensive, four-day workshop that integrates all aspects of workforce management to improve forecasting and staffing efficiency.

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Workforce Management Principles
This course looks at building an introductory-level foundation of workforce management knowledge and skills.
Client SiteVirtual Classroom
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