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Contact Center Workforce Management Training Courses


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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
Artificial Intelligence in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
Workforce Management Bootcamp

A comprehensive, four-day workshop that integrates all aspects of workforce management to improve forecasting and staffing efficiency.

Workforce Management Principles
This course looks at building an introductory-level foundation of workforce management knowledge and skills.