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Contact Center Director Training Courses




Artificial Intelligence in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
Business Acumen for Contact Center Leaders

Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.

Contact Center Management Bootcamp

Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").

Contact Center Strategy and Leadership
Provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process
Customer Experience Accelerator Boot Camp

This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.

Foundations in Contact Center Metrics

This interactive, consultative workshop will provide the insight and resources needed to define, measure, and achieve results in the contact center.