ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.
Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").
This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.
Learn how small contact centers can immediately achieve greater performance.
This interactive, consultative workshop – facilitated by industry expert Jeff Rumburg – will provide a comprehensive overview of best practices in performance measurement and management for Contact Centers.