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Artificial Intelligence in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
Client SiteVirtual Classroom
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Business Acumen for Contact Center Leaders

Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.

Client Site
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Contact Center Management Bootcamp

Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").

Client SiteVirtual Classroom
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Contact Center Strategy and Leadership
Provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process
Client SiteVirtual Classroom
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Customer Experience Accelerator Boot Camp

This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.

Client Site
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Foundations in Contact Center Metrics

This interactive, consultative workshop will provide the insight and resources needed to define, measure, and achieve results in the contact center.

Client SiteVirtual Classroom
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