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Essential Skills and Knowledge for Effective Contact Center Management

Learn the fundamental principles of contact center management that build exceptional operations and careers.

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Contact Center Strategy

Provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process

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Customer Experience Accelerator Boot Camp

This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.

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Succeeding with Metrics

This interactive, consultative workshop – facilitated by industry expert Jeff Rumburg – will provide a comprehensive overview of best practices in performance measurement and management for Contact Centers.

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