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Call Center Training

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ICMI: Your Partner For Call Center Training & Education

With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated call center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).

Why Train with ICMI?

Call Center Training Expertise


We’ve been training call center professionals longer than anyone else on the market today. We know what works, what drives value, and how to stay ahead of the game.

Full service call center education

Full -Service

With a wide range of 20+ call center courses, vital training topics in every major role, and 4 different online/in-person course delivery options, ICMI is the ultimate one-stop-shop.

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ICMI set the standards for effective call center training. We utilize a results-first approach to all course content, featuring highly interactive, real-world elements proven to drive value.

Get Started!

Browse through ICMI's full list of call center training courses.


Download the Training Catalog containing a complete list of ICMI offerings and services.


Have a specific question about ICMI Training offerings? Get your answers here.


Special Training Offers >>

By choosing ICMI for your call center training, you're not just getting cutting-edge courses, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.

Course Delivery Methods

Online Training

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Type: On Demand

Location: Your computer


These self-paced courses are ideal for ramping up call center agents on critical skills. Our online training has interactive elements baked right into the courseware, providing convenience without sacrificing quality.


Client Site Training

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Type: Live Trainer

Location: Your contact center


Have an ICMI expert deliver one or more courses directly to your contact center. This delivery method is cost-effective for large groups, and can consist of course content that is customized to your company's exact needs.


Live-Virtual Training

ICMI Virtual Call Center Training Icon

Type: Live Trainer

Location: Your computer


Combines live training & online learning into a convenient and interactive hybrid. Ask questions, get feedback, and collaborate with others within ICMI's virtual classroom environment. No travel required.


Training Symposiums

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Type: Live Trainer

Location: Varies (3X per year)


Public training designed specifically for contact center leaders. This delivery method features a customizable schedule of multi-day courses, networking, and our most collaborative and immersive learning environment..


ICMI Training Special Offers and Announcements

Agent Development Program


ICMI Virtual Training Symposium Brochure Discount

Save an extra $100 on live, instructor led training delivered in ICMI's virtual classroom when you download the program brochure!

Virtual Training Symposium Early Bird Savings


Free Online Agent Development Program Demo

Take our online, on demand agent training platform for a spin - completely free!

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