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Call Center Training

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ICMI: Your Partner For Call Center Training & Education


With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated call center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).

 

Why Train with ICMI?

Call Center Training Expertise

Expertise


We’ve been training call center professionals longer than anyone else on the market today. We know what works, what drives value, and how to stay ahead of the game.


Full service call center education

Full -Service


With 27 call center courses, vital training topics in every major role, and 4 different online/in-person course delivery options, ICMI is the ultimate one-stop-shop.


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Results-Oriented


ICMI set the standards for effective call center training. We utilize a results-first approach to all course content, featuring highly interactive, real-world elements.


 


By choosing ICMI for your call center training, you're not just getting cutting-edge courses, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.


 

Get Started!



Browse through ICMI's full list of call center training courses.

COURSE LISTING


Download the Training Catalog containing a complete list of ICMI offerings and services.

TRAINING CATALOG


Have a specific question about ICMI Training offerings? Get your answers here.

REQUEST INFO


 

Course Delivery Methods

Online Training

ICMI Online Call Center Training icon

Type: On Demand | Location: Your computer

Features:

- Self-paced coursework

- Convenient and cost-effective

- Interactive elements baked-in

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Live-Virtual Training

ICMI Virtual Call Center Training Icon

Type: Live Trainer | Location: Your computer

Features:

- Combines live & online training

- Convenient and interactive

- Cost effective (no travel required)

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Client Site Training

ICMI Client Site Call Center Training Icon

Type: Live Trainer | Location: Your center

Features:

- Cost-effective for large groups

- Customizable course content

- Streamable at multiple locations

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Training Symposiums

ICMI contact center training symposium icon

Type: Live Trainer | Location: Varies (3X per year)

Features:

- Customizable schedule

- Highly immersive atmosphere

- Networking & collaboration

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ICMI Training Special Offers and Announcements


ICMI Summer Training Savings

 

Summer Training Savings

Make anywhere your office this summer with 15% off ICMI E-Learning courses.


ICMI San Diego Training Symposium

 

ICMI Training Symposium heading to San Diego!

Join peers and ICMI experts for immersive live-training in San Diego, Nov 18-21.



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