Senior Director of Customer Solutions, DAT Solutions
Laura Mendoza has over 20 years of experience in services management, with expertise in customers service, performance metrics, and organizational effectiveness.
She is currently Senior Director of Customer Solutions for DAT Solutions, a high volume transportation software services organization. DAT Solutions operates as a unit of Roper Industries.Laura is responsible for customer service, technical support, and customer/carrier compliance, including the design and development of a cohesive service delivery model to support enterprise customers.
DAT Solutions, formally TransCore, was recognized by ICMI in 2007, 2010, and 2017 as the ICMI Global Contact Center Awards Best Small Contact Center.