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The Role of the Contact Center in the Customer Experience


Date Aired: March 21, 2018
Time: 2:00 PM Eastern Time
Presenters: Nate Brown
Moderators: Erica Marois
Sponsor:
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Watch the webinar video below.


Drive growth in the year ahead through customer experience improvements.

What is the strategic difference between customer service and customer experience? How can contact centers improve ROI by improving the customer experience? 

Join us as Nate Brown breaks it all down, and arms you with strategic direction to drive growth in the year ahead.

You’ll learn:

  1. how to gain the buy-in you need to move your CX initiatives forward
  2. how to find opportunities for quick wins
  3. how to leverage customer feedback to generate revenue. 

Bonus: attendees will gain free access to Nate’s newly released CX Primer tool.

So go ahead and mark your calendar and join us for this unique 30-minute webinar, complete with a Q&A session.

Reserve your spot!


Presenters
Nate Brown
Nate Brown
Chief Experience Officer, Officium Labs

Nate Brown is the cofounder of CX Accelerator. While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect the dots and solve the big problems. From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Follow him on Twitter @CustomerIsFirst or LinkedIn.



Moderators
Erica Strother headshot
Erica Marois
Content Marketing Specialist, 8x8
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.

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