Join us on Wednesday, January 27, at 2:00 PM ET for an interactive and informative hour where industry experts and skillful practitioners unpack the attributes of agile and proactive contact centers that stand ready for any obstacle.
Last year, contact centers overcame a seemingly endless array of hurdles challenging nearly every aspect of their operations. While many are normalizing their affairs, they remain wary of further change on the horizon. ICMI research suggests that preparing for any emergency results in better outcomes from any crisis, but many are left wondering how to prepare for such unpredictable circumstances.
In this discussion, industry experts and skillful practitioners unpack the attributes of agile and proactive contact centers that stand ready for any obstacle. They'll explore the fortified processes, resilient cultures, and cutting-edge technology that keeps businesses one step ahead. Delve into the emerging trends shaping the future of customer service, and walk away with practical tips to prepare for the year ahead.
Additionally, we'll investigate:
- How customer needs and preferences are evolving
- Why knowledge management is essential to agility
- Strategies for handling unexpected surges in demand
- Technologies that promote flexibility and identify emerging issues before they become disasters
Reserve Your Spot!