Learn how new call center technology can make the outbound experience more seamless—and personal—than ever.
Outbound dialers have a reputation for causing headaches for customers and agents. Picking up the phone and hearing silence can be awkward. And that awkward silence often leads to hang ups and annoyed customers. Both can be frustrating for the agent and costly for the business.
What if there were ways to make that experience better?
There are!
Join our ICMI community expert and inContact practitioner Jennifer Waite as they demonstrate how new call center technology can make the outbound experience more seamless—and personal—than ever. They’ll also offer tips and best practices for optimized outbound support.
During this webinar you will learn:
-
How to improve the customer experience and increase customer loyalty
-
How predictive outbound dialers can increase agent efficiency
-
Tips for creating effective outbound agent scripts
-
What’s next for outbound predictive dialing technology
Join us for this interactive and informative hour—complete with audience polls and live Q&A. Learn how you can leverage predictive outbound dialing to improve operations in your contact center.