With a track record of success in implementing strategic plans that result in customer loyalty, Michelle Martinez is a visionary CX leader and an insatiable learner who engages in strategic, conceptual, and global thinking to solve problems using people and design-led approaches that consistently result in extraordinary outcomes. Over 20+ years in Marketing, Product Development and Client Success roles, Michelle’s been using her experience to transform customer experiences for organizations ranging from start-ups to Fortune 500 companies. And she’s not just strategic puffery – she knows a thing or two about contact center operations and has leveraged that to operationalize her thought-leading strategies. To her parent’s chagrin, she received a B.A. in biology from Swarthmore College, holds an M.A. in Sports Marketing from the University of Connecticut and is a licensed holistic nutrition coach. She loves being outdoors with her two girls and husband (whom she met on match.com). In her spare time, she figures out ways to make the junk food her kids love into health food.