Vice President of Workforce Systems, Genesys
Ric Kosiba is vice president of Workforce Systems at Genesys. In this capacity he is responsible for development of all workforce management related systems, including all WFM products, Decisions, and Performance DNA.
He founded the company, Bay Bridge Decision Technologies, in 2000 that was acquired by Genesys in 2016. Ric has been involved in the call center industry 25+ years and still enjoys working with clients and helping companies improve through math modeling. He holds an M.S.C.E., B.S.C.E., and Ph.D. in Operations Research and Engineering from Purdue University (Boiler Up!) and holds six contact center analytic patents.
He thoroughly enjoys working with the brilliant Genesys development and operations research teams, enjoys the pace of innovation at Genesys, and enjoys rolling out cool new features. He is a regular speaker at contact center events.
Ric resides in Maryland with his wife, Karin, and four children, Chris, Kate, Carrie, and Kelsie. He loves being a dad and enjoys coaching his kid’s football, basketball and lacrosse teams.