Join us on Wednesday, December 11 at 2:00 PM ET for an interactive and informative hour designed to improve the agent experience in your contact center.
Recent research on the state of agent experience and engagement in today’s contact centers revealed how and why agent experience (AX) is foundational for good customer experience (CX), and how organizations are measuring AX. Based on this and earlier research on the topic, ICMI has developed a maturity model for AX.
In this webinar, we’ll explore the maturity model, as well as the underlying research, and explain how organizations can improve AX one step at a time, netting better results for the organizations and for their customers.
Attendees will learn:
- How to approach the challenge of motivating agents over the long haul
- How to establish a framework for AX maturity
- The five stages of AX maturity
- How to improve the agent experience, one step at a time
Reserve Your Spot!