Join us on Wednesday, December 16, at 2:00 PM ET for an interactive and informative hour where we will discuss how to transform the agent experience.
Agents genuinely want to help customers and contribute to their organizations’ success, but too often frustrating technology stands in their way—it wastes their time and makes it harder to deliver a level of service they can be proud of. According to ICMI research, nearly half of all agents in large contact centers must juggle more than seven applications; some have to wrangle more than fifteen! It's no surprise that most agents cited navigating multiple screens and interfaces as their top challenge, but rigid technology and constrained budgets have tied leaders' hands.
It doesn't have to be this way! Flexible technology can enable nearly unlimited customization, providing agents with the tools they need right when they need them. Best of all, managers can act on agent feedback to continuously improve usability and productivity. In the end, customers are served faster and more accurately by better-informed, happier agents.
In this webinar, you'll learn why:
- Agent effort impacts the cost and quality of service
- Consolidating distributed resources improves customer service
- Intuitive tools can speed up time to proficiency
Reserve Your Spot!