Join us on Wednesday, August 19, at 2:00 PM ET for an interactive and informative hour where we will discuss employee empowerment.
Micromanagement was easy before social distancing, but it's an impossible strategy when you cannot look over your agents' shoulders. Desperate times call for a different strategy, built on knowledge, understanding, and trust. The best contact center stories involve agents going beyond the call of duty to serve customers in extraordinary ways, but these brand-boosting actions are only possible in environments that equip, condone, and promote this behavior. Employee empowerment is more than a decision or delegation of authority, it's a discipline that requires practice, feedback, and iterative improvements.
In this webinar you will learn:
- Why the world's most respected brands empower front-line employees to create remarkable customer experiences
- Management challenges and leadership skills necessary to effectively empower contact center agents
- How technology supports team empowerment and service consistency
Who Should Attend:
Contact center directors, managers, and leads who would like to better empower their workforce.
Reserve Your Spot!