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Author: Brad Cleveland
Publisher: ICMI
Price: $24.95
Number of Pages: 490
Call Center Management on Fast Forward is the most widely read book on call center/contact center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world.
Copyright 2012Electronic Version
You'll learn how to:
Six years in the making, this long-awaited new edition includes updated and expanded coverage of:
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