Author:
ICMI Research
Publisher:
ICMI
Number of Pages:
Improve the customer experience in your contact center with the CX bundle!
Customer experience is critical to the contact center. In fact, 79% of contact centers state improving CX is a key business initiative. But how can contact centers provide CX that's both exceptional and secure? That’s where this CX bundle comes in. This bundle includes three videos, a trend report, and a toolkit designed to provide insights and actions to improve customer experience in your contact center.
Get started with three videos:
- 9 Tips for Creating a Balanced Customer Experience
- Contact Authentication and the Downsides of KBA
- The State of CX in Today’s Contact Centers
Then, expand your knowledge with the latest trend report, “Balancing the Customer Experience and Security in Contact Centers.”
And finally, get hands on with the “Fraud, Compliance, and Customer Satisfaction in the Contact Center”
toolkit.
To get started, complete the form below to receive the CX bundle!
Topics:
Agent, Customer Experience, Best Practices