ICMI is part of the Informa Tech Division of Informa PLC

  • Informa PLC
  • About us
  • Investor relations
  • Talent

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

  • Log In
  • Register
  • Shopping Cart
ICMI
  • About
    • ABOUT ICMI
      • MEET THE TEAM
        • ADVERTISING OPPORTUNITIES
          • PRESS ROOM
            • CONTACT ICMI
            • Resources
              • Topics
                • Customer Experience
                • Learning & Development
                • Metrics
                • Operations
                • People Management
                • Technology
              • Insights
                • Webinars
                • Toolkits
                • Trend Reports
                • Research
              • Community
                • Awards
                • ICMIchat
                • Fast Forward
                • Contribute
                • Advertise
            • Events
              • Contact-Center-Expo
                • Exhibit
                  • Industry-Awards
                    • Training Symposiums
                    • Training
                      • Courses
                        • For All
                        • For Directors
                        • For Managers
                        • For Supervisors
                        • For Agents
                        • For Quality Managers
                        • For Workforce Managers
                        • For Trainers
                      • Training Options
                        • Training Symposiums
                        • Private Group Training
                        • Live-Virtual Training
                        • Online Training
                      • Request Information
                        • Download Catalog
                        • Consulting
                          • Consulting Solutions
                            • Omni Channel
                            • Technology
                            • WFM Solutions
                            • Customer Experience
                            • Employee Engagement
                            • Process Optimization
                            • Quality Program
                          • Best Practices Assessments
                            • Technology Practice
                              • Technology Assessment
                              • Vendor Selection
                            • Site Certification
                              • Contact Us
                              • Resources
                              • Whitepapers
                              • Webinars
                              • Join the ICMI Community!
                              • Books & Software
                              • Advertising Opportunities
                              Announcements
                              Get updates on the latest webinars, industry research, reports & whitepapers.
                              Sign Up
                                Discover More From Informa Tech
                              • HDI
                              • InformationWeek
                              • No Jitter
                                 
                              • ICMI
                              • Interop
                              • Ovum
                                Working With Us
                              • Contact Us
                              • About Us
                              • Advertising
                              • Press Room
                                Follow ICMI on Social
                              Home Cookies Privacy Terms
                              Copyright © 2020 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and head office is 5 Howick Place, London, SW1P 1WG.

                              Log In

                               
                               
                              SUBMIT
                              Register Forgot password?

                              Sign Up for a User Account

                                 
                               
                               
                               
                               
                               
                              Close