ICMI is part of the Informa Tech Division of Informa PLC

  • Informa PLC
  • About us
  • Investor relations
  • Talent

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

  • New Account Update Existing Account
  • Log In
  • Register
  • Cart
ICMI
  • About
    • ABOUT ICMI
      • OUR CLIENTS
        • MEET THE TEAM
          • STRATEGIC ADVISORY BOARD
            • ADVERTISING OPPORTUNITIES
              • PRESS ROOM
                • CONTACT ICMI
                • Resources
                  • Topics
                    • Customer Experience
                    • Learning & Development
                    • Metrics
                    • Operations
                    • People Management
                    • Technology
                  • Insights
                    • Webinars
                    • Toolkits
                    • Trend Reports
                    • Research
                  • Community
                    • Awards
                    • Fast Forward
                    • Contribute
                    • Advertise
                • Events
                  • Contact-Center-Expo
                    • Exhibit
                      • Industry-Awards
                      • Training
                        • Courses
                          • For All
                          • For Directors
                          • For Managers
                          • For Supervisors
                          • For Agents
                          • For Quality Managers
                          • For Workforce Managers
                          • For Trainers
                        • Training Options
                          • Private Group Training
                          • Live-Virtual Training
                          • Online Training
                        • Request Information
                          • Download Catalog
                            • Free Training Tools
                            • Consulting
                              • Consulting Solutions
                                • Omni Channel
                                • Technology
                                • WFM Solutions
                                • Customer Experience
                                • Employee Engagement
                                • Process Optimization
                                • Quality Program
                              • Best Practices Assessments
                                • Technology Practice
                                  • Technology Assessment
                                  • Vendor Selection
                                • Site Certification
                                  • Contact Us
                                  • Resources
                                  • Whitepapers
                                  • Webinars
                                  • Join the ICMI Community!
                                  • Books & Software
                                  • Advertising Opportunities
                                  Contact Center Insider
                                  Get the latest industry news, solutions, and case studies.
                                  Sign Up
                                    Discover More From Informa Tech
                                  • HDI
                                  • InformationWeek
                                  • No Jitter
                                     
                                  • ICMI
                                  • Interop
                                  • Ovum
                                    Working With Us
                                  • Contact Us
                                  • About Us
                                  • Advertising
                                  • Press Room
                                    Follow ICMI on Social
                                  Home Cookies Privacy Terms
                                  Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and head office is 5 Howick Place, London, SW1P 1WG.

                                  Log In

                                   
                                   
                                  SUBMIT
                                  Register Forgot password?

                                  Sign Up for a User Account

                                     
                                     
                                   
                                   
                                   
                                   
                                  Close