ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
How satisfied contact centers are succeeding at workforce scheduling and planning.
See how other contact centers rate their WFM planning, where they see a need, and what they think are the causes of inaccurate forecasts. Do you agree with them?
Topics covered include:
Workforce Management, Agent
ICMI/UBM Privacy Statement