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The State of Intraday WFM in the Contact Center

How satisfied contact centers are succeeding at workforce scheduling and planning.

20 Powerful Ways to Simplify the Agent Experience

See how other contact centers rate their WFM planning, where they see a need, and what they think are the causes of inaccurate forecasts. Do you agree with them?

 

 

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Topics covered include: Workforce Management, Agent

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