ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Reduce customer service wait times and simplify the agent experience.
View Infographic
A quick start to understanding the ROI of a good customer experience.
Techniques and technologies to enable better coaching conversations in today’s dynamic contact center environment.
A guide to the most meaningful metrics for the omnichannel contact center.
Improve agent performance and customer satisfaction by providing the best tool for your agents.
8 Consumer Trends the Contact Center Can't Ignore
Discover where your organization is in the process to achieving customer delight!
Discover 11 ways to improve your self-service
More complex interactions mean more opportunity to improve the customer service experience.
Discover the seven pitfalls to avoid when it comes to social customer service.