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About The Author

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Jim Thomsen
Vice President of Customer Care, Showdown Displays

Jim is passionate about delivering Legendary Experiences on every Customer interaction through investing in people and building highly performing teams. As VP of Customer Care at Showdown Displays, Jim was recently recognized as the 2020 Customer Contact Leader of the Year by the CCW organization. In addition, his team recently was selected as the 2020 Top Medium size Contact Center by ICMI.

Jim joined Showdown Displays in 2014 and brought with him over 20 years of Contact Center Leadership that have focused on building World Class Contact centers that enhance customer experience, developing highly effective and engaged teams and driving incremental revenue through the optimization of customer order channels.

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