Art Coombs is the Founder, President & CEO of KomBea Corp, a software company that develops Call center software. KomBea tools drive improvements focusing on compliance, credit card / SSN security and process adherence. Before founding KomBea, Mr. Coombs served as the EVP, Business Development / Strategic Initiatives for FirstSource, one of India's largest BPO/Contact Center outsourcers. Prior to FirstSource Art was CEO and founder of Echopass Corporation, which built the world's premier contact center hosting environment which was recently acquired by Genesys approx. $100 million. He also held various management roles with Sento Corp. where he eventually became the CEO. Prior to Sento, Art served as Managing Director and Vice President, European Business Development for Sykes Enterprises.
Art is a published author of BPO/Contact Centers, outsourcing and technical support methodologies. He is a recognized speaker at Support Center conferences. In addition, Art worked for organizations such as Hewlett-Packard, VLSI Research and RasterOps.