Internationally known speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands - on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications and GEICO Insurance. From the phone to the field, Errol has serviced customers himself as well as managed customer service teams and understands that a "systems" orientation is crucial to providing excellent customer service. He shares his customer service expertise as a contributing writer for The Houston Business Journal, Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed. His book, Keys to Delivering Amazing Customer Service, provides practical steps for building a customer centric organization.