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About The Author

Erica Mancuso

Director of Client Care, Straightaway Health Careers

Erica Mancuso builds teams that deliver exceptional customer experiences. After 15 years of leading customer facing teams for entrepreneurial technology companies, she knows these experiences are the result of not only a solid product, but also great employees armed with the right tools and processes to get the job done well. Erica is the director of Support Offer Management at nThrive. Connect with her on Twitter and LinkedIn.