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About The Author

Lilian Starr

Director of Operations for Customer Service, First Citizens Bank

More articles from this author:

Modern aircraft at a busy airport terminal, representing customer experience and service culture in the airline industry.

Read More | By Lilian Starr | April 09, 2026

Close-up shot of clean and well-maintained toilet partitions in an airport restroom, symbolizing service excellence and attention to detail.

Read More | By Lilian Starr | March 11, 2026

Scrabble tiles that spell the word "empathy"

Read More | By Lilian Starr | January 27, 2026

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TechTarget and Informa Tech’s Digital Business Combine.

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