TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

About The Author

profile
Mila D’Antonio
Principal Analyst, Customer Engagement, Omdia
Mila D’Antonio is a principal analyst in Ovum’s Customer Engagement practice where she focuses on enterprise applications that enable intelligent, connected customer engagement. Mila provides analysis of the key developments in customer engagement applications and emerging tech that improves customer interactions and enables personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Mila D’Antonio is a principal analyst in Ovum’s Customer Engagement practice where she focuses on enterprise applications that enable intelligent, connected customer engagement. Mila provides analysis of the key developments in customer engagement applications and emerging tech that improves customer interactions and enables personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Mila D’Antonio is a principal analyst in Ovum’s Customer Engagement practice where she focuses on enterprise applications that enable intelligent, connected customer engagement. Mila provides analysis of the key developments in customer engagement applications and emerging tech that improves customer interactions and enables personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
More articles from this author: