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Mila D’Antonio
Principal Analyst, Customer Engagement, Omdia
Mila D’Antonio is a principal analyst in Ovum’s Customer Engagement practice where she focuses on enterprise applications that enable intelligent, connected customer engagement. Mila provides analysis of the key developments in customer engagement applications and emerging tech that improves customer interactions and enables personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Mila D’Antonio is a principal analyst in Ovum’s Customer Engagement practice where she focuses on enterprise applications that enable intelligent, connected customer engagement. Mila provides analysis of the key developments in customer engagement applications and emerging tech that improves customer interactions and enables personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Mila D’Antonio is a principal analyst in Ovum’s Customer Engagement practice where she focuses on enterprise applications that enable intelligent, connected customer engagement. Mila provides analysis of the key developments in customer engagement applications and emerging tech that improves customer interactions and enables personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
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