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Cyrus Howells
ITSM Sr. Process Engineer., Duquesne Light Company
Cyrus Howells is employed by Duquesne Light Company in Pittsburgh, Pennsylvania as an ITSM Sr. Process Engineer. He is a subject matter expert for the IT Service Management improvement program and provides operational support to transition and operations processes. He also is a Lean Six Sigma Green Belt, ITIL 3 Expert, ITIL 4 Managing Professional, Past President of the Pittsburgh HDI Chapter, and manager of the itSMF Utilities Community of Interest. He is an experienced speaker who uses real-life experience to help companies implement and maintain successful ITSM programs.
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