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About The Author

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Ivan Moore
Chief Operating Officer, Jolt Consulting Group
Ivan is Chief Operating Officer of Jolt Consulting Group, a company exclusively focused on assisting companies improve their customer experience and accelerate growth.  Ivan and his team deliver success business outcomes for their clients across the entire customer journey by assessments of their sales and service delivery, optimization of business processes, operating metrics, and deployment of enabling technologies.  As a consultant, Ivan has worked with clients across 10 industry verticals to transform their operations. Contact Ivan at imoore@joltconsultinggroup.com.
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