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About The Author

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Brad Cleveland

Brad Cleveland is known globally as one of today’s foremost experts in customer strategy and management. He has worked across 45 states and 60 countries for clients as diverse as American Express, Apple, USAA, the University of California and the federal governments of Australia, Canada, and the U.S. Brad was a founding partner in and former CEO of the International Customer Management Institute (ICMI). His books include Contact Center Management on Fast Forward (ICMI, 4th edition 2019) and Leading the Customer Experience (Kogan Page, 1st edition 2021). Contact info: www.bradcleveland.com


Connect with Brad:

Twitter: @bradcleveland

Email: [email protected]

LinkedIn: www.linkedin.com/in/bradcleveland1

Blog: www.bradcleveland.com/blog

ICMI Top 50 Thought Leader
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