Pete is a Senior Director with the Customer Contact Leadership Council of the Corporate Executive Board. In his role, Pete provides support to member executives identifying and applying insight to address their most critical customer-facing challenges. Pete provides advice for executives across a number of critical decision areas, including: strategy, planning, talent management, issue resolution, loyalty and channel management.
Pete joined the CEB in 2007 after spending nine years in a financial services contact center, ultimately leading the commercial & retail centers.
Pete received a Bachelor of Arts from the University of Notre Dame and a Masters in Teaching from the University of Portland. Pete lives in Wilmington, Delaware.