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About The Author

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Jennifer Lee
Chief Strategy Officer, Intradiem
Jennifer Lee is the Chief Strategy Officer at Intradiem, an intelligent assistant for customer service teams. Jennifer has 20 years’ experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. For the last four years, Jennifer led the Customer Success organization at Intradiem, where her team was pivotal in achieving the historic milestone of one billion automation actions. As Chief Strategy Officer, Jennifer now leads the team that includes both the Product Management and Product Marketing functions.
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