Ljubica Lucia Darnell is the Director of StorageMart Self Storage’s Sales Resource Center (SRC). She supervises around 45 employees in the inbound sales and customer service contact center, as well as acts as the liaison with the IT department to manage the company’s phones and internet systems. She oversees the Global Contact Center which serves customers in Canada, the United Kingdom and the United States. Being bi-lingual, she previously was Secretary for the Latin American Self Storage Association and was the intermediary for Latin American self-storage owners. Since she is an expert in the industry, Lucia has conducted numerous training seminars, roundtables, and presentations at self-storage conferences. She has also written articles that have been published in Inside Self Storage, Globe Magazine, and various websites. Lucia was a Finalist for Best Contact Center Manager and StorageMart was a Finalist for Best Contact Center in the ICMI 2020 Global Contact Center Awards. She can be reached at [email protected] or visit www.storage-mart.com.