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About The Author

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Mark Leonard
Chief Revenue Officer, Cogito
Mark has more than 25 years of experience operating and selling large contact center solutions. Mark has proven success in building, inspiring and motivating teams. These teams have been responsible for delivering exceptional outcomes and exceptional experiences to customers. To make this happen requires an enterprise wide adoption of processes and metrics focused on the health of the customer along their journey. As EVP at Interactions, Mark was responsible for executive sales and cross-functional leadership of Interactions’ global Fortune 100 customers.
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