Kristyn Emenecker has been in the contact center industry for the past 18 years, serving in a variety of operational, consultant, and senior leadership roles. Most recently serving as Vice President, Solutions Marketing for Verint Systems, Kristyn has been a mainstay in the technology side of the contact center arena since 2000. Today she is focused on product marketing for the inContact cloud-based contact center solutions. Kristyn is active in a number of industry groups, published in multiple trade journals and a regular on the industry speaking circuit.