TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

About The Author

Headshot of Justin Robbins
Justin Robbins
Founder and Principal Analyst, Metric Sherpa

Justin Robbins is the Founder and Principal Analyst at Metric Sherpa, a company that helps businesses improve their customer experience through research and consulting services. He has extensive experience in CX, working in various roles such as contact center operations, community management, and professional services.

More articles from this author: