Dougie Cameron is a customer experience and contact centre consultant and speaker. With over 20 years experience he is an accomplished strategist and operations director. Having trained as an accountant and led big finance teams, Dougie is now in full recovery but has powerful insight on the strategic options available to companies to create sustainable value. He has deep expertise in contact centre management, outsourcing, customer experience transformation, strategic workforce planning, and leadership coaching.
Dougie founded addzest consulting to work with companies that really get the linkage between a magnetic vision, sustainable employee engagement and a fantastic customer experience. He believes that in whatever discipline you serve that you have to treat your front-line employees well because they look after your customers.