Sandra Kemp is the Marketing Manager at ICMI, focusing on the company's two annual conferences, the Global Contact Center Awards program, and the Movers and Shakers list. With a strong background in sales and marketing, and over 14 years experience specific to event marketing and web content management, Sandra enjoys discovering effective ways to reach contact center professionals and create awareness of the vast resources available to them through ICMI. Her involvement at the events includes managing the mobile app, solution spotlight theater and improving the experiential experience.