As senior vice president of software development, Donny oversees IVR software development, technical consulting, business analysis, and project management. Mr. Jackson’s 20 years with USAN has included providing state-of-the-art speech and touchtone IVR applications to financial institutions, automobile companies, collection agencies, brokerage firms, healthcare companies and telecommunications providers.
Prior to USAN, Donny developed one of the first PC-based CAD systems for Byers Engineering, a technical services firm in the telecom and utility industries. He was also a software programmer for National Data Corporation, then one of the world’s largest credit card processing houses.
Jackson holds a bachelor of science degree in Computer Science from Eastern Kentucky University.