Blog Author: Andrew Gilliam | HDI & ICMI | Informa Tech

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About The Author

Andrew Gilliam, ICMI Featured Contributor
Andrew Gilliam
Associate Analyst , HDI & ICMI | Informa Tech

Andrew Gilliam is a passionate Customer Experience innovator and change agent, with a background in IT support and customer service. You can connect with him on LinkedIn, and discover more at andytg.com.

 

 

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