Carolyn Sarb
Manager, Customer Experience – High Performance Contact Centers, West Monroe Partners
Carolyn Sarb is a Senior Consultant at West Monroe Partners in the Customer Experience practice. She has been a key driver in developing the High Performance Contact Center solution offering and assisting contact centers in achieving their future-state vision. Carolyn has a strong background in the healthcare IT industry. She specializes in gap analysis, requirement gathering, software implementations, customer relations, and executive level communication.