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About The Author

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Conrad Liburd
Feature Engineer, CallMiner
Conrad is currently a feature engineer with the CallMiner Research Team, where his 10-plus years of call center experience and programming skills are leveraged to help the migration of research projects from research to reality. He is the creator of the CallMiner Chrome extensions and possesses a strong technology background, specializing in business process optimization through the use of web application extensions and various technology suites and frameworks.
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