Founder and Chief Vision Officer of PowerHouse Consulting, Kathleen Peterson is also an acclaimed Call Center consultant and recognized industry visionary. Kathleen offers a refreshing and sometimes challenging philosophy to positioning the Call Center as the true lifeline of the enterprise – believing that vision, brand, leadership, and execution combine to deliver a powerful Customer Experience.
As the originator of Brand Energy Power™, Kathleen has emerged as one of the most sought-after experts and consulting partner in the field of Customer Experience working with the world’s top customer-focused companies.