ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


About The Author

Gina Lawson
Content Specialist, PingPlotter
Gina Lawson is an accomplished freelance writer and content specialist at PingPlotter. When she isn’t helping contact centers reduce onboarding costs and downtime, Gina enjoys writing about cars, dogs, and dogs in cars.
More articles from this author: