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About The Author

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Beth Gauthier-Jenkin
Vice President of Sales and Customer Experience, Gopher Sport
Beth Gauthier-Jenkin is the Vice President of Sales and Customer Experience at Gopher Sport. Her specialty skills include effective operations management, process optimization, and performance management. She serves on the Midwest Contact Center Association board, as well as ICMI’s Advisory Board. Team achievements include winning the ICMI Global Contact Center award for Best Small Contact Center in 2018.  Among numerous professional certifications, her formal education includes a bachelor’s degree in Organizational Management and Communications, and a Master of Arts degree in Leadership and Management.
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