Richard Dumas
Director of Product and Solutions Marketing, Five9
Richard Dumas is Director of Product and Solutions Marketing for cloud contact software leader, Five9. Richard is an experienced software-marketing leader who has defined and released a wide range of products designed to lower customer support costs, improve satisfaction and increase retention.
Prior to Five9, Richard was the Sr. Director of Product and Corporate Marketing for DotNetNuke Corp., a developer of both on-premise and cloud-based applications, which enable organizations to deploy engaging web sites and immersive online communities. Richard was also a Senior Product Manager for Nuance Communications where he helped to define and release the company’s first IVR contact center solutions based on the VoiceXML standard. He has also led marketing and product initiatives for leading technology companies including Sun Micro, Apple Computer & PricewaterhouseCoopers.
He received an M.B.A. from M.I.T.’s Sloan School of Management and a B.A. in Cognitive Science from Wesleyan University.
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