Amelia leads the Contact Center Practice for ManpowerGroup. She provides a depth of recruiting and outsourcing expertise, backed by a disciplined approach to strategy and execution. Amelia has proven success in partnering with business executives to design, implement and manage innovative solutions to address specific business challenges. She has designed and delivered solutions including flexible and contingent staffing programs, recruitment outsourcing, talent based outsourcing, managed service programs and vendor-neutral management solutions. Amelia has experience with industries including insurance, banking and investments, utility, telecommunications, manufacturing and healthcare.