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About The Author

Ben Motteram

Principal, CXpert

Ben Motteram is a customer experience expert and ICMI Top 25 Thought Leader with over 20 years’ experience in customer acquisition and retention. Through his consultancy, CXpert, he helps companies become more authentic in the way they interact with customers and employees to increase loyalty, engagement, and ultimately growth and profit. An avid golfer living in Melbourne, follow Ben on Twitter for insights on CX, customer service and employee engagement or connect with him on LinkedIn.

TechTarget and Informa Tech’s Digital Business Combine.

About The Author

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