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About The Author

nice guy
Todd Cotharin
Principal, Chief Operating Officer, CommunityWFM
Prior to founding both WFMSG and CommunityWFM, Todd Cotharin managed multiple contact centers for Citibank. He joined Cybernetics Systems International and held the position of Director of Customer Service responsible for all support and deployment personnel for the prominent workforce management solutions provider. Todd has both designed and influenced a number of workforce management solutions on the market today and is a widely recognized industry thought leader.
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