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About The Author

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Patrick Beyries
Vice President Product Management, Salesforce Service Cloud
Patrick Beyries is a Vice President of Product for Salesforce Service Cloud, driving product strategy and execution for the service platform. He helps top customer service organizations create a vision to transform their service operations and realize closer and more productive connections with their customers. As a thought leader on the ervice space, Patrick often presents on the future of service and the evolving expectations and needs of both customers and service teams. 
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