Mary Murcott is the Chief Executive Officer of NOVO 1 Contact Centers, and leads the company’s efforts to support clients’ business goals in building customer relationships and growing their brands. Before being appointed Chief Executive of NOVO 1 in 2010, Murcott was President and founder of her own company Performance Transformations, Inc. Prior to consulting she was VP at American Express and held executive positions at Budget Rent a Car and Ryder Trucks, DHL and Cox Communications. Murcott is an international keynote speaker and author of “Driving Peak Sales Performance in Call Centers. She is regarded as a “contact center futurist” and authority on sales and operations, multi-channel service, performance management, coaching, employee selection and retention, workforce planning, and first contact resolution. She is a member of CEO Netweavers, Institute of Management Consultants, and International Customer Management Institute Conference Advisory Board. A native of Omaha, NE, Murcott earned a Bachelor of Arts degree in Philosophy from Creighton University.