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About The Author

EJ Bowen
CEO and Co-Founder, OmniLegion

EJ Bowen is the CEO of OmniLegion Technologies, a US-based IT consultancy. He brings 20+ years of technology experience across various verticals and industries to his customers. He has built companies from the ground up, grown start-ups to profitability, delivered executive-level strategic consulting, and designed and built customer experience solutions from scratch.

Mr. Bowen currently acts as a strategic consultant for small to enterprise-level customer experience teams, helping them diagnose their current issues and define how to optimize their customer experience. His work has transformed CX organizations, giving him a unique perspective on the industry and where it is going. EJ's customer experience technology expertise includes voice, IVR, chat/chatbots, SMS, social media, artificial intelligence and machine learning.

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