Daniel has been leading Verint’s Customer Analytics offerings since 2002 and has been instrumental in developing analytics driven Voice of the Customer (VOC) strategies with many organizations around the world. Daniel has helped contact center managers and marketing executives improve performance, enhance the customer experience and achieve significant ROI.
Prior to Verint Daniel consulted on customer driven strategy and innovation to multinational corporations and coached executives at Northeastern University’s High-Tech MBA program. He facilitated dozens of creative thinking workshops and customer focus groups and designed market research studies for many large organizations.
Daniel is a best-selling author of four books (in Hebrew) and a frequent speaker at leading industry events.