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About The Author

Gabriel Méndez
CX-IT Senior Consultant & Auditor
Gabriel is a seasoned consultant with over 25 years leading teams supporting wide and diverse type of tech solutions projects. Since 2017 and up to now, he has contributed to the Credit & Collections Sector with training and consulting services. In addition, he has participated as judge and principal auditor for the Contact Centers of the UAE Dubai Government. He also headed the Cinvestav (Mexican Research Center) team that designed, manufactured and delivered 1,500 (prototype) Electronic Voting Machines to the Federal Elections Institute in 2012.
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